Refund Policy

1. Scope

This policy applies to professional services purchased from Chamber Design, operating as [Legal Entity Name], under a signed proposal or statement of work. It should be read with our Terms of Service.

2. Initiation payment

An initiation payment of [Deposit Percentage, e.g. 30%] reserves studio capacity and covers discovery activity. It is refundable in full if you cancel in writing within [Cooling-Off Period, e.g. 7 days] of payment and before discovery work has started.

After discovery has started, the initiation payment is non-refundable, because the reserved capacity cannot be resold at short notice.

3. Phase-based refunds

Fees for a phase that has not begun at the date of a written cancellation are refunded in full.

For a phase already underway, we invoice work completed to date on a time-and-materials basis at the rates in the proposal, and refund the balance of any prepayment for that phase within [Refund Processing Time, e.g. 14 days].

Completed and delivered phases are not refundable once the deliverables have been accepted or deemed accepted under the proposal.

4. Non-refundable costs

Third-party and pass-through costs are non-refundable once committed. These typically include tooling deposits, prototype machining and printing, materials, mesh and textile samples, laboratory or certification testing, courier charges, and booked travel.

5. Revisions rather than refunds

Where a deliverable does not meet the written scope, our first remedy is correction. Notify us within [Review Window, e.g. 10 business days] of delivery with specific reference to the agreed scope, and we will revise the work at no additional cost. A refund is considered only where correction is not possible.

Changes of direction, new requirements, or preferences that fall outside the agreed scope are handled as a change order and are chargeable.

6. Cancellation by Chamber Design

If we cancel an engagement for reasons other than your material breach or non-payment, we refund all prepaid fees for work not performed, and assist with an orderly handover of work in progress.

7. How to request a refund

Send a written request to admin@lumitron.online quoting the proposal reference, the phase concerned, and the reason for the request. We acknowledge within [Acknowledgement Period, e.g. 5 business days] and issue a decision within [Decision Period, e.g. 15 business days].

Approved refunds are returned to the original payment method in the original currency. Bank charges and currency conversion differences are borne by the payer.

8. Chargebacks

Please contact us before initiating a chargeback. Chargebacks raised without a prior refund request may be contested with the payment provider and may lead to suspension of active work.

9. Statutory rights and governing law

Nothing in this policy limits any non-excludable statutory right you hold under the law of [Jurisdiction]. This policy is governed by the law of [Jurisdiction].